Policy / Shipping / Trade-ins

>> Return & Exchange Policy

If you are unsatisfied with your product, Surf Ontario offers a 15 day return policy from the time of pick up or delivery. Equipment must be unused and in original condition.  Surf Ontario offers a 30 day credit or exchange for equipment unused and in original condition and returned with all with tags, if any.  

Shipping charges for returned goods purchased online are the responsibility of the customer. 

Used, Demo or Damaged in Transit boards are final sale.

Surf Ontario reserves the right to charge a stocking fee for boards bought and not collected from the store.

>> Privacy Policy
Sensitive information, such as credit card numbers, is changed into a scrambled code, through a process called encryption, and stored in our database.  

You have the power to update your email marketing preferences from Surf Ontario. We will not email you or add your email without your express consent. Should you wish to change your preferences you can input your email into the 'Newsletter Signup' section and edit. Or simply email info@surfontario.com and we can change for you. 

Email addresses obtained at point of sale are only used to send sales receipts. They are NOT saved in Surf Ontario's e-marketing database.

We will not share your personally identifiable information with any third parties. We do not share space to advertisers on this site. Links to third parties are provided as an educational service to our customers and visitors.

>> Surfboard and SUP Trade-ins
Trade-ins accepted or consignment sales available for 80% cash or 90% store credit.

>> Shipping
Shipping to Surf Ontario is included in the price of all goods for sale at Surf Ontario. If you need your product shipped you will be prompted in the shopping cart online and the shipping charges will be added to your purchase. Should you be located in a remote location we will contact with the additional costs if need be. We have the best shipping rates Nation wide and we offer international shipping. International shoppers please contact us for a quote - info@surfontario.com

Online orders please be aware - we are closed Sunday and Monday which means they will be attended to on the next working day which is a Tuesday. 

We ship SUPs with Sameday as they offer the best service, they will treat your SUP with care and do so in the most timely fashion.

>> Taxes
All boards and gear exclude taxes.

Buyers out of the province of Ontario will be subject to their applicable taxes. Please contact Surf Ontario prior to purchase.

>> Price Match Guarantee Policy:
* We will match any advertised product price we sell and give you another 5% off  
* Product must be an exact match of brand, length, colour, construction etc.
* Product must be in competitors stock
* Product price must be clearly advertised online and/or in print
* The customer is required to prove all the above at point of sale 

>> General
*Every effort is made to ensure accuracy although errors may occur. Programs, prices and dates are subject to change without notice. All rates quoted in Canadian funds. Costs listed do not include applicable tax unless otherwise specified.